Loyalty Programs

2023-2024 Platinum Club FAQ’s

Q:  What time can I purchase a Platinum Club card on August 16th?
A:  Platinum Club cards will be available for purchase starting at 5:00AM PST on August 16, 2023.

Q:  Can I secure tee times before picking up my Platinum Card?
A:  Yes, Platinum Club cardholders will be able to secure tee times online or by using our mobile application as soon as their account is activated. It will take our professional staff several days to complete processing memberships as we expect a large influx of orders on day one. Members will receive an automated “welcome email” as soon as their account has been activated.

Q:  When do I receive my physical Platinum Card?
A:  We will take your picture and print your physical Platinum Card on your first visit…be ready for your glamour shot! : )

Q:  The Platinum Card was sold out before I could purchase it last year, but I have been a member years prior. Will I qualify for the preferred non-resident purchase price of $549?
A:  We are extending the preferred current/previous Platinum Club cardholder price of $549 to all Platinum Club cardholders dating back to 2020.

Q:  You offered $100 savings for purchases before October 1st in the past. Will the “early bird” discount be offered this season?
A:  We are NOT offering an ”early-bird” discount this year and expect to sellout the membership very quickly.

Q:  How can I verify that I am a current/previous Platinum Club cardholder to qualify for the preferred non-resident purchase price of $549?
A:  Our Professional Staff will have access to a list of all current and previous Platinum Club dardholders (dating back to 2020) and will complete an internal audit for all orders.

Q:  How can I verify my Palm Desert Resident Card online in order to qualify for the Palm Desert Resident purchase price of $299?
A:  Our Professional Staff will have a list of all current and valid Palm Desert Resident Cardholders and will complete an internal audit for all orders.

Q:  My Palm Desert Resident Card is currently expired or lost. Can I purchase a Platinum Club card at the Palm Desert price and update my Resident Card when I return to Palm Desert?
A:  Yes, as long as you have a valid Palm Desert Resident Card on your first visit to Desert Willow Golf Resort then the Palm Desert Resident purchase price will apply.

Q:  What if I purchase a Platinum Club card at the Palm Desert Resident price and can’t get my Palm Desert Resident Card upon arrival?
A:  We can charge an additional $249 (current/previous Platinum Club cardholder) or $600 (first time Platinum cardholder) upon arrival, if you’d like to keep your Platinum Card benefits.

Q:  How much is the non-refundable booking fee for tee times?
A:  Guests will be charged $10 per player at the point of booking this season. All booking fees will apply towards green fees at check-in.

Q:  Why are you charging booking fees this season?
A:  We are charging booking fees to ensure genuine reservations and encourage members to let us know of changes well in advance.

Q:  How can I secure tee times at my discounted Platinum Rate?
A:  We will be requiring all Platinum Club tee times to be secured online this season. Platinum members will be given instructions on how to reserve starting times online.

Q:  I booked a reservation that needs to be modified (adjustment to time, player count, or date of play).
A:  Please call the golf shop at (760) 346-7060 ext. 1 to ensure modifications without additional booking fees

Q:  How does dynamic pricing work?
A:  Dynamic pricing is specific to each hour, every day. Keep in mind; dynamic pricing is based on demand vs. booking pace, just like airlines, hotels, etc. so at times specific hours will be less expensive early in the booking window, but others may be starting at a higher rate. Allowing 60-day access certainly comes at a higher price, but savvy cardholders will still be able to find times at great prices.

Q:  How will the 60 day booking window work?
A:  Platinum Club cardholders and Non-Residents will have the same 60 day booking window this season. Reservations will become available at 7:00pm PST the day before, so technically our window is 60 days and 5 hours. Sleep is important for a good golf game!

Q:  How can I determine the value of your Platinum Club card now that rates aren’t fixed?
A:  The best way to define Platinum Club card value is that no matter what, our Platinum cardholders will be getting the best price available, always! 30% off prime rates and 25% off twilight rates.

Q:  As a Platinum Club cardholder, do I receive discounts off Performance Golf schools, Signature Golf Schools, short game offerings, or daily clinics at the Palm Desert Golf Academy?
A: No, we offer 15% off individual instruction only

Q:  How can I get on the waitlist when Non-Resident or Palm Desert Resident Platinum Club cards are sold out?
A:  We will offer a waitlist online once Non-Resident and Resident Platinum Club cards are sold out. Keep in mind, any Palm Desert Resident Platinum Cards unsold as of December 1st will go to any applicable Non-Resident waitlist.

Q:  How and when will 2023-2024 Champions Club be announced?​
A:  We will be including announcements in our September Chip Shots Email blast and sending a separate notification to our Champions Club and Palm Desert Resident databases.

Q:  How do I qualify to become a Champions Club member?
A:  All valid Palm Desert Resident Cardholders are welcome to join (not expired and will be verified on first day of play).
GHIN Membership included – USGA index must be maintained throughout the season

Q:  How much is the Champions Club Membership Card and what are green fees?
A:  The card costs $299 for the season including GHIN membership for the year (Desert Willow Golf Resort becomes your home course)
Green fee  = $65 + $5 tournament fee = $70 total per tournament round (will be paid online as done this past season). Green fees must be paid by the Monday prior at midnight PST!

Q:  How long is the Champions Club season and when do they play?
A:  Season runs from October 1, 2023 – May 31, 2024. Champions Club plays every Wednesday. This season will consist of 7:30AM  tee time and shotgun starts.

Q:  How do I sign up for Champions Club?
A:  Online application will run from September 1, 2023 through September 10, 2023. You can find the registration link on the Champions Club landing page – Champions Club | Desert Willow Golf Resort. Memberships will be granted via loyalty qualification and lottery, applications do not guarantee membership.

Q:  What is a loyalty member and what benefits do they receive?
A:  Any Champions Club member that has five plus years of participation is a loyalty member. Loyalty members will have first right of refusal to membership (new this year). Loyalty members must note how many years of membership in the appropriate spot on the application. Once registration is closed on September 10th, we will finalize the list of loyalty members and reach out via email to secure payment for membership.

Q:  If you are not a loyalty member, how do you gain membership to Champions Club?
A:  Remaining memberships available after loyalty memberships are granted (not to exceed 100) will be offered via lottery.

Q:  Does Champions Club have different flights, if so what is it based on?
A:  This past season we had a men’s and ladies flight. We paid 1st place gross in each flight then roughly 40% of the field in net.

Q:  What is the $5 tournament fee for?
A:  The $5 fee goes towards the weekly prize fund. Winners each week will win credit book to spend in the Desert Willow golf shop on merchandise. Credit book winnings do not expire.

Q:  Do I get any other benefits with Champions Club membership?
A:  50% off driving range after 10:00am. 25% off Apparel (Non-Sale Items). 15% off Accessories, gift items, and footwear. 15% off individual golf lessons. 10% off Restaurant Dining at The Terrace at DWGR (food only).

Q:  How do the weekly pairings work, where and when do you sign up?
A:  Weekly sign up will start at 6:00 am the Wednesday prior. You can sign up in person or call the golf shop. Pairings will be posted to the Champions Club landing page by the Friday prior to play.